Comunicano : Counterpath Updates Bria For Mac
Pros: The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports.
Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software. Cons: Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star. Overall: The largest benefit to this software is connivence and cost effectiveness.
Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint. Pros: - You are comunicated with your people even when you are not at office.
Is easy to use - You can make internal calls (with extensions codes) or external calls. Works like a simple phone even you can call to hear your voicemails.
You can have two phone lines. Cons: - You need internet connectivity. You must have the application open in order to receive calls. If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.You can experiment unexpectedly closed because of the product have error in response time. Overall: - Preferably it should be used with headphones to have a better experience with the clarity of sound. Pros: the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. This app provides 2 way communications as well as live video form the person standing at the door asking to gain entry Cons: Support from BRIA is some of the worst i have ever tried to use.
BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues Overall: good soltuion for SIP integration.
Pros: It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls Cons: I would like to see better outlook integration. There was a great add on which I would like replaced.
When my outlook contacts were migrated many contacts are given the name 'Mr' or 'Mrs'. This is an obvious non name field and the software should recognise it.
Overall: If frees me from using expensive phones and can be operated easily. Pros: -Easy to set up and launch -Ability to customize ringtones -Holding, Transfering and In-call features all work without flaw. Cons: -Logo and branding of the application are very dated. They need an update -Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.Inability to integrate with apple contacts easily.
Overall: This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job. Pros: Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic. Cons: Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call.
The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer. Overall: Sound is okay, but still doesn't compare to a real, physical IP phone.
The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing. Pros: Very easy to use.
The application is intuitive and there is little to no difficulty in learning to use it. Cons: Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets. Overall: I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy. Pros: I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop.
I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue. Cons: Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.
Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Pros: If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful.
Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data. Cons: The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must. The app is power hungry and push notifications are unavailable.
Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear. IF it is up and in use, it will rarely fail. Overall: It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work.
Best for outbound calling. Pros: Easy to use and to setup, and works without having to poke around in the configuration settings. I use it with multiple VoIP providers which each have their own idiosyncrasies, and they all work seamlessly. Cons: On a Mac I would like to be able to hide it to the system menu.
It would be nice if the licence supported use on both Windows and MacOS so that I could use it in Boot Camp too. The software is very clean and has a fairly intuitive interface, but some may prefer to be able to customise it a bit more. Overall: It's just easy to use and set-up. Simple as that.
Pros: I like that it is just simple to use. Sign in and the calls come right in. All the customer information is displayed on the popup. Cons: The only problems I ever have with this software is that sometimes it takes several tries to get the phone to enable. Also if I am using another software, such as gotomeeting, where I have to use my microphone and headset then it will interfere and I will lose all sound until I turn Bria off and then back on. Overall: I love that it is so easy to use and I see all I need to know from my customer before I ever even speak to them.
Comunicano : Counterpath Updates Bria For Mac Free
Pros: Easy to login and retrieve messages, messages are also forwarded via email so you don't forget to check. Recent history of calls is useful and ability to return a call from the history list.
Cons: When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system. Would like History to go back further than 2 weeks - at least 45 days would be great. Pros: Codec support, integration with other products. Support for Sennheiser headsets was welcome. Windows 10 support also finally got there. Cons: Quality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10.
And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work. Also don't like being pushed to sign-in with Linked-In for this survey. Pros: Its safe to say you get what you pay for with this system. It dials (sometimes) it is a very linear product make calls clip paste and call, that makes it very limited but simple and cost effective. Cons: There is very limited functionality with this product, no call back notes or way to track if a client has been called multiple times.
Comunicano : Counterpath Updates Bria For Mac Mac
It is very slow and unreliable as well, maybe that is due to the large amount of people using it, but if you are larger than a team of one this is not a great choice.