Below is a list of known issues with Outlook for Windows and Mac desktop clients. Feature requests and known issues for other clients can be viewed at: Outlook on the Web. Important: You can contact Microsoft directly to make a case for supporting a specific feature in Office 365, by submitting your idea to Microsoft's Office 365 feedback and suggestions site at. For a list of issues that have been resolved, click. You may also want to review support documentation from other services that may be related to the issue you are experiencing. OneDrive for Business:.

• Troubleshoot Office 2011 For Mac Issues

Wisc Account Administration site:. Scheduling Assistant:. WiscChat:. Google Apps:.

WiscList:. Note: If you are experiencing message delivery delays and are interacting with a WiscList, review the documentation related to WiscList above.

If you are experiencing issues with an earlier version of Outlook, the UW-Madison Office 365 team recommends upgrading to a newer version of Outlook. About client support. Outlook for Mac clients. Fixes or workarounds for recent issues in Outlook for Mac. Details and Workaround. With the latest release/update to Apple OS and Office for Mac, multiple issues have risen and are being worked on.

Please review this for common issue and automated troubleshooting tools. In addition, is it highly recommended that you always make sure you are running the. In some cases, the issue you are experiencing may have been fixed in a newer version. Microsoft acknowledges Office 2016-El Capitan crashes but lacks ETA for fix.

Details and Workaround. Error: 'Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience' when using Outlook 2016/2011 for Mac.

For additional details on this issue, review following. Workaround: Install the. Performance issues such as slowness when interacting with mail and/or calendar.

Details and Workaround. In Outlook 2011 and Outlook 2016 for Mac, accounts that you have full mailbox permissions to - including any linked accounts - will not be added to your account list automatically.

You will need to or these accounts. In Office 2011 for Mac, installation produces 'activation' or 'sign-on' error. Details and Workaround. The version of Office 2011 for Mac downloaded from within Outlook on the web is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the 'Activate Office' screen: Sign in failed because the password is incorrect or the sign-in name does not exist or Sorry, there was a problem while trying to connect to your account. Current Work Around (because the Office 2011 installer available on the Campus Software Library is licensed under UW-Madison's, it can only be used on UW-owned computers and is not visible or available to students). Delete any Office 2011 software from your 'Applications' folder.

Delete any Office 2011 application icons from within your dock. Log into using your NetID credentials. Within the 'Productivity' section, click Microsoft Site License.

Within the 'Downloads Microsoft Office Site License' section, click Macintosh - Office 2011 Standard. Save/Run the file. Outlook for Windows clients. When you view items in the secondary mailbox, new items may not appear or items seem to be missing or items that you had deleted still appear in the secondary mailbox. Details and Workaround. For additional details on this issue, review following.

Workaround/solution:. Start Outlook 2016/2013 for Windows.

On the 'File' tab, click Account Settings in the Account Settings list. In the Account Settings dialog box, click the 'E-mail' tab and then double-click your Microsoft Exchange Server account. In the 'Change Account' dialog box, click More Settings. In the 'Microsoft Exchange' dialog box, click the 'Advanced' tab.

Click to clear the Download shared folders check box. Click OK two times. Click Next, click Finish, and then click Close. Restart Outlook.

Performance issues such as slowness when interacting with mail and/or calendar. Details and Workaround. The most common performance issue for Outlook is slowness when completing the following tasks: downloading/syncing mail, loading calendar, interacting with messages, editing calendars, or editing permissions. Workaround: Performance issues can have a variety of causes.

For more information on how to improve Outlook performance, please review the following document:. When using Outlook 2016/2013 for Windows, you may experience any of the following symptoms: Outlook does not load or takes a long time to load, receive an error during startup, unable to access another account(s) (permission issue), etc. Details and Workaround. A common troubleshooting step for these types of symptoms is to recreate the Outlook local data file for your profile.

To perform this action, follow the steps outlined within the section. After completing this, start Outlook and see if the problem persists. Moving, copying, or deleting large quantities of mail may result in an error. Details and Workaround. Error messages can include: 'Outlook is not responding' or 'Outlook is not working'. If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action.

This may take several minutes. Review following Microsoft resources:. Downloading a large mailbox can result in an error. Details and Workaround.

Error messages can include: 'Outlook is not responding' or 'Outlook is not working'. If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes. Review following Microsoft resources:.

Performance issues such as slowness when interacting with mail and/or calendar. Details and Workaround. In Outlook 2016/2013, accounts that you have full mailbox permission to - including any linked accounts - will be added to your account list automatically. Review the following document for further details on AutoMapping:.

Emails with HTML formatting do not always display as expected. Details and Workaround. To work around this issue, Outlook gives you the option to open the message in a web browser. More information on this issue is available.

Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox.

We are aware of this issue and are working on a solution. Details and Workaround.

Use to submit the message as spam. Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients.

In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.

Details and Workaround. On machines with smaller monitors, clicking the 'Report Spam' link displays a disclaimer, but the 'Report Spam' button is obscured from view. It is not possible scroll down to see the button. To work around this issue, double-click on the message to open it in a separate window, then maximize the window. This should allow for enough space for the 'Report Spam' button to be displayed below the disclaimer. In Outlook 2016/2013, emails 'sent as' or 'sent on behalf of' another account will appear in the default configured account's Sent Items folder.

Troubleshoot Office 2011 For Mac Issues

Details and Workaround. If you send an email on behalf of Bucky Badger, the email will appear in your Sent Items folder instead of Bucky's. Note: Even though you may have 'send as' or 'send on behalf of' permissions to another account, this does not mean the account will automatically show up in Outlook 2016/13. This does not occur in Outlook 2016/2011 for Mac.

Workaround: Follow to have a message sent stored in the mailbox of the intended account. After the password for your NetID account is changed, Microsoft Outlook may repeatedly prompt you for your password or is unable to send/receive mail. After you enter the new password and then click to enable the Remember my credentials option, you are again prompted for your credentials. Details and Workaround. Windows uses a password manager to store your account credentials for certain applications. You may need to reset these credentials.

Workaround - Review document. In Office 2013 for Windows, activation produces 'The user id or password is incorrect. Please try again.' When attempting to sign-in to your Office 365 account. Details and Workaround.

The version of Office 2013 for Windows downloaded from within the campus software library is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the activation screen: ' The user id or password is incorrect.

Please try again.' . Workaround - Uninstall Office 2013 then install the version Office 2013 available to you via Outlook on the web. If you do not want to uninstall your current version of Office, follow to install the correct version of Office.

Make sure to follow the steps to update your registry. If you are having trouble starting Outlook 2016/2013, or have received the error 'Cannot start Microsoft Outlook. Cannot open the Outlook window', the user interface may be failing to completely launch. Details and Workaround. Review this for possible solutions. Importing contacts from Thunderbird to Outlook 2016/2013 will require extra steps.

Details and Workaround. By default, contacts imported from Thunderbird to Outlook 2016/2013 will display the email address in the 'Comments' field.

Other information may also display incorrectly. For information on how to avoid this issue, see step #12 of this document:. Unable to edit or assign permissions to or create/edit/delete events on a resource when granted editor/owner rights in Outlook 2016/2013. Details and Workaround. Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.

Open Outlook. Go to File Account Settings Account Settings. Select your Exchange profile Click 'Change' Click 'More Settings' Select the 'Advanced' tab.

Check 'Use Cached Exchange Mode' (if not already checked). Uncheck 'Download shared folders'.

Click OK Click 'Next' Click 'Finish'. Restart Outlook.

Unable to share calendar - Policy does not allow. Details and Workaround. When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients.

Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.

Open Outlook. Select the calendar you want to share. Make certain the the text of the name in the calendar tab is bold. From the ribbon in the Home tab in the Share group, click Share Calendar. In the Address book list, click Global Address List.

In the Search box type the last name of the person with whom you want to share your calendar. Click to highlight the person's name. Click To, then click OK. Repeat steps 5 - 9 for each additional person you want to share your calendar with. Click Send. See Also:.

Summary Microsoft Office 365 Pro Plus is available free of charge to current University of Minnesota students, faculty, and staff. Office 365 is intended for use on personally-owned devices, not University-owned computers. This article contains suggestions for troubleshooting problems with Office 365 installation or activation. Troubleshooting Suggestions General. Work through Office 365 installation directions in and note where questions or problems occur.

Login to Office Portal. Can you log in at?. See login directions in.

Note that you first see a Microsoft login screen where you enter your UofM email (example: ), and then you are sent to a UofM login screen. If you have trouble logging in, clear cache and cookies and try again. For directions on how to do this, see.

Try a different browser. Chrome and Firefox generally work well. If you can’t login, are you eligible for Office 365?

Eligibility. If you are a student, are you currently registered for at least one credit?. If you are a student, when did you register for classes? Eligibility for Office is updated daily. It may take day or two after you register until you are able to install Office.

If you are staff or faculty, do you have an on-going position at the U? If your appointment changes term-by-term, you may lose access during times when you are not on staff. Students, faculty and staff who leave the U will lose Office eligibility within a few days after they leave. Retirees and graduates do not retain eligibility for Office 365 when they leave the U.

Supported devices. Is the device supported? Office 365 is available for Mac, Windows, iPhone, iPad, and Android phones and tablets. Check requirements of supported devices here:. Do you see an error message 'You can only install Office on a PC or Mac'? In the check whether 'Office' or 'Phone & tablet' is selected at the left of the page.

New installations: can't install. Does the computer or device have other problems such as wifi issues or malware? Resolve the other problems, and try again with Office. Is another version of Office already installed on this computer?

If so, uninstall other versions and try again. How many installations have you used? See to check how many activations are left, or to deactivate installations no longer needed.

Installed but cannot activate: quick fixes. Check system date and time and correct if needed. Check Region settings. Mac: See Apple Menu - System Preferences - Language & Region. Windows: Control Panel - Region. Change to United States if the region is set to something else, then retry activation.

After activation, the region can be changed back. Temporarily disable antivirus or firewall programs.

Check for operating system updates. Mac: See Windows: Cannot activate Office 2011 (Mac). Office for Mac is supported on the three most recent versions of macOS only. If you have an older version, you will need to upgrade your macOS version to be able to install and activate Office 365. Office 2011 is no longer supported. Office 365 was installed but stopped working. Has your eligibility for Office 365 changed?

If you leave the U, you are no longer eligible for Office 365. Review eligibility above. Connect the computer or device to the internet.

Office 365 needs to connect to the internet at least once every 30 days to stay active. Deactivate (at portal.office.com), uninstall, and reinstall. Other sign-in issues. Our Office 365 subscription does not include OneDrive or other online features of Office. If Office asks for a sign in, it may be asking for a login to use online features of Office.

To use online feature of Office, you can create a free, personal OneDrive account. Saving or syncing files in OneDrive requires a personal OneDrive account. Use of OneNote requires a personal OneDrive account.

To create a free personal OneDrive account, or to recover a password for a previously-created personal OneDrive account, see. Download appnee com quarkxpress v14 for mac. When creating a OneDrive account, use a personal email account, and not your UofM email address.

Sign-in variations In some cases activation or OneDrive sign-ins do not seem to work using the standard sign-ins. If this happens, try some of the following alternate forms. A previous activation sign-in which was of this form (with an extra 'ad'):. For coordinate campuses, try with and without your campus designation, for example: or Additional Resources Microsoft Office at the U, General Information - Microsoft Office for University-owned computers - see Microsoft Office 365 Installation Instructions - Office 365 Portal - Office 365: Activation problems - remove license files If Office is installed but will not activate, removal of previous Office license files may help. Uninstall Office Complete uninstall (Mac), if standard uninstall and reinstall didn’t help Complete uninstall (Win), if standard uninstall and reinstall didn’t help Troubleshoot installing Office and Office 365 Extensive list, for users and technical support staff, some more applicable to personal purchase of Office.

Includes links for complete uninstall directions. Troubleshooting tips for Office 365 ProPlus Intended for technical support staff, but some ideas may be useful to others.